Banking Awareness

Banking Awareness and Public Protection

Based on the instructions of the Central Bank of Iraq and reference to the generalization numbered 9/1/7/427 on 7/11/2016 and to spread awareness between the customers and employees and to protect the public and enhance confidence & education because of its impact on financial stability, and the strategic goals for management.

The Bank is working to provide the maximum standards of protection for the rights and money of its clients and to enable them to carry out their banking operations with great comfort and flexibility. In light of this, the Banking Awareness and Public Protection Section was established and its responsibility is as follows:

  • Ensure that the service information is provided to the customers so that it is clear and easy to understand
  • The Special care for low-income and educational clients, the elderly and people with special needs and for both sexes
  • Provide adequate guidance in the bank’s hall and branches and on the website to explain all information to the customers
  • Maintain complete bank secrecy and employees’ commitment to do so, and not to leak information about customers to protect them from the risks of attack and theft
  • Adhering to the principle of (Know Your Customer) and what is required by the law against money laundering and smuggling and that this law has its rules and limits and must be applied properly so as not to hinder the transactions of ordinary citizens
  • Provide an appropriate mechanism to present the complaint by preparing a standard form of complaints and specify the mechanism of submission of the complaint and the documents & information required to be as follows:
  • An electronic form to be filled out and to be uploaded on the department’s page on the bank’s website
  • A written and live form and sent to the complaints box for all branches
  • Commitment to provide the opinion to the customer within a maximum of 15 days from the date of submission of the complaint and inform the customer about the results of the investigation within 5 days of the completion of the investigation of the complaint

Contact Information:
E-mail of Head of Banking Awareness Department:

Call Center number: 0662115700 

Complaint number: 07508617962

You can also download the complaint form from the following links

For English language download

Also you can download “Consumer Protection Guide Here